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FAQ

General

How can I contact you?

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Click here to complete the Contact Us form (also located in the site footer), or give us a call at 214-842-7571 any time between Monday and Friday from 9:00am - 5:30pm CST.

I’m a store and want to sell Oventure. How do I get started?

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We love our retailers! Learn more about opening an Oventure wholesale account and register here.

Which payment methods do you accept?

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All major credit cards, PayPal and Apple Pay.

Shipping and Returns

What shipping options are available, and how long will it take to get my order?

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All U.S. orders ship USPS. Shipping costs are calculated at checkout. 

First Class Package (Standard): For orders placed by 1:00 pm CST Monday-Friday, delivery can be expected within 3-7 business days. 

Priority Mail: For orders placed by 1:00 pm CST Monday-Friday, delivery can be expected in 1-3 business days. 

Priority Mail Express:  For orders placed by 1:00 pm CST Monday-Friday, delivery can be expected in 1 business day. 

What's your return policy?

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Oventure provides free returns and exchanges within the United States. You may exchange or return your items for a full refund within 30 days of purchase. We gladly accept items that have not been altered or worn. Refunds are credited back to the original form of payment.  

Click here to begin your return or exchange.

Big O Key Rings

How big are Big O Key Rings?

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Genuine leather and vegan leather Big O Key Rings are 4 inches in diameter, and silicone Big O Key Rings are 3.75 inches in diameter.

Are there multiple sizes?

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All Big O Key Rings come in one standard size, and are intended to be oversized to easily slip over your wrist or above your elbow to give you an extra hand. 

How does the locking clasp work?

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To open the locking clasp, press down above the Oventure logo to push the lever inwards.The clasp will pop open so you can add your keys, wallet and all your essentials. Make sure you hear the click when you push the clasp back into place to ensure the clasp is locked and your things are secure. Check out our video tutorial here

Is the locking clasp included?

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Yes! All Big O Key Rings come with our signature locking clasp and split ring with an Oventure logo charm.

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